Refund Policy
Last updated October 28, 2026
We want you to be happy with KutrimBots. You can cancel any time, and if it isn't right for you, you can get your first payment back within 14 days.
Payments are processed by Kelviq, our merchant of record, so refunds go back through Kelviq to the card, UPI account or other payment method you used. Payments made through Creem, our earlier provider, are refunded through Creem.
14-day refund on your first payment
If you're not satisfied, ask within 14 days of the first payment for a plan (Solo, Team or Business) and we'll refund it in full. This applies once per customer.
Renewals
Monthly renewals aren't refunded. You can cancel any time from the Billing page in your account: that stops the next renewal, and you keep your plan until the end of the month you've paid for.
Top-ups
A top-up can be refunded within 14 days of purchase if none of its AI usage has been used. Used top-ups can't be refunded.
Billing mistakes
If you're charged twice, charged the wrong amount, or charged after cancelling, we'll always refund the mistake in full, whenever you notice it.
Changing plans
When you change plans, the price is adjusted for the rest of the month: moving to a bigger plan charges the difference straight away, and moving to a smaller plan gives you a credit towards your next payments.
How to ask for a refund
Email support@kutrimbots.com from your account's email address, with the date of the payment. We reply within 1 business day. Approved refunds are sent through Kelviq straight away and usually reach your account within 5 to 10 business days (UPI within 7), depending on your bank.
Chargebacks
Please contact us before opening a dispute with your bank. We can usually sort it out faster, and a chargeback may pause your account while it's reviewed.